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they will sell it to someone else and have the same song and dance. it was defective. i was on writing deadline and needed it quickly. it did not work, turned itself off after a minute. bought one at office depot for less money that works perfectly. do not recommend buying from this outfit. when monitor did not swivel at all, i called to find out how to return it. i decided to try to use it as is, being in such a hurry.
i am very experienced with monitors, this one was broken. they did refund my money with a note insisting the monitor DID work. Advertised as a tilting monitor, i checked with a salesman on phone who assured me it could be swiveled all the way. was told i would have to pay big restocking fee. ensuing battle with snooty returns departments, reboxing, sending, took hours.
had this monitor for over 6 months and it has been a good monitor but it has one issue.it is very washed out image which i fixed using the ati control catalyst software and adjusted the gamma.once i did that the picture quality is great and love the size, I've read that using the dvi connection somewhat fixes the washed out look but i only have vga for now.
Four weeks later when I called them and asked where my monitor may be they told me what had happened and said they had recieved the monitor the week before, again with no notification to me. When I did the monitor was the wrong monitor, not only that but they had the wrong base in the box as well so I couldn't even use the monitor. They did tell me they were going to two-day air another monitor and this one would be a new monitor not a refabbed one. The monitor did not come till a week later, I then left on business for 4 days so did not open the monitor until I got back.
All the phone calls have lasted at least a half an hour, and while some promises have been made in a half-hearted attempt to resolve the situation none have been followed through on. In fact the final person that I spoke to in Executive Customer Service basically hung up on me when I expressed my unhappiness in thier ineptitude. This last call offered me no tracking number as the monitor has not even been shipped yet as well as no resolve to make me a happy Samsung customer. After calling customer service they informed me that they would have to exchange the monitor and I would be reciving one in 1-2 weeks, I gave them my credit card number so that the monitor would be drop shipped to my door as the nearest UPS Store is 40 minutes away. Well it was delivered to the UPS Store anyways upon which I was never notified. They asked for my credit card a second time and after I gave them 4 credit card including two no limit business cards that were declined by them, I had to tell them to just figure it out. I was told by customer service that nothing could be done about this mistake or any of the other mistakes, I had now been without a monitor for 6 weeks.
Througn no mistakes on my part (besides from buying a Samsung) I have been without a monitor for two months. After enjoyng this monitor for 5 mos the monitor quit one day out of the blue, giving me a flashing blue light that would not turn on or off or reset. I was told that they would two-day air the monitor to me. That was on August 5th it is now the 13th and I do not have my monitor.
Still works great, no dead pixels, no issues. And, it's a great value also. I bought this a year ago to do graphics work, and the color balance looks great on Photoshop and other photo/video programs. I couldn't be happier.
Disappointing compared to the Samsung 225BW which is an exceptional monitor. Picture was totally inferior, major bleeding.had to send it back. I purchased a Samsung 225bw a couple years ago and needed a 2nd monitor so opted for this thinking it would be the same if not better. What a let-down. Ended up finding a refurb on the 225 and purchased a second from that instead.
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